Customer Success - Middle East

Job Overview

Be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Middle East.

Company Overview

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Build, maintain and own strong relationships with a book of 50 enterprise clients in Middle East.
• Play a key role in onboarding new clients and driving long term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business - this is a commercial role.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

Requirements

• 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
• Experience demonstrating and unlocking value for customers in Middle East with technical, mission critical products (such as conversational AI).
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results.
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Must be fluent in Arabic and English.

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.