Customer Success Manager

Job Overview

Qashio is seeking a Customer Success Manager to own the entire relationship with assigned customers, seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio.

Company Overview

Qashio is a financial services company providing innovative solutions. They are based in Dubai, United Arab Emirates, and focus on delivering customer-centric services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 4+ years

Key Responsibilities

• Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
• Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
• Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
• Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
• Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
• Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.

Requirements

• 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization.
• Strong skills in verbal and written communications, strategic planning and project management.
• Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems.
• Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites.
• A bachelor’s or postgraduate degree in business or related fields would be a plus.
• Relationship management skills and a can-do attitude when presented with challenges.

Benefits

• Not specified.