Customer Service Representative

Job Overview

Sharaf DG is seeking a dedicated Customer Service Representative to join their team in Dubai, United Arab Emirates. This role is crucial for ensuring customer satisfaction and maintaining a positive brand image.

Company Overview

Sharaf DG is a prominent electronics retail chain in the Middle East, known for its wide range of products and commitment to customer service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Not Specified

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain customer records and update information as needed.
• Process orders, forms, applications, and requests.
• Build sustainable relationships and trust with customers through open and interactive communication.

Requirements

• Excellent communication and active listening skills.
• Strong problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and customer service software.
• A positive attitude and empathy towards customers.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within a leading retail company.
• Work in a dynamic and customer-focused environment.
• Receive comprehensive training on products and services.
• Be part of a reputable and growing organization.