Customer Service Lead (Arabic Speaker)

Job Overview

Nathan & Nathan is seeking a dedicated Customer Service Lead (Arabic Speaker) to join their team in Dubai, United Arab Emirates. This role involves overseeing customer service operations and ensuring high levels of customer satisfaction, leveraging strong Arabic communication skills.

Company Overview

Nathan & Nathan is a company based in Dubai, United States Emirates, specializing in providing various services. They are committed to fostering a supportive work environment and delivering excellent service to their clients.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: 2-3 Years of relevant experience

Key Responsibilities

• Lead and supervise a team of customer service representatives.
• Ensure delivery of excellent customer service in both Arabic and English.
• Handle complex customer inquiries and complaints effectively.
• Monitor team performance and provide coaching and feedback.
• Develop and implement customer service policies and procedures.
• Contribute to continuous improvement of customer service processes.

Requirements

• Fluency in Arabic and English, both written and verbal.
• Proven experience in a customer service leadership role.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Diploma or Higher Diploma in a relevant field.

Benefits

• Competitive salary and benefits package.
• Opportunity to lead a dynamic customer service team.
• Professional development and career growth opportunities.
• Supportive and collaborative work environment.
• Work in a vibrant city like Dubai.
• Chance to make a significant impact on customer satisfaction.