Customer Service Executive

Job Overview

Adecco is hiring a Customer Service Executive for a leading Healthcare group in Dubai, United Arab Emirates. This is a 6-month contract position with potential for extension. The role focuses on online CRM, requiring strong communication skills to assist customers and resolve their concerns.

Company Overview

Adecco is a global staffing and recruitment company connecting individuals with career opportunities across various industries. Adecco provides comprehensive HR solutions and workforce management services to organizations worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: High School / Secondary
• Experience: Executive

Key Responsibilities

• Provide real-time, high-quality support across multiple channels, including phone, live chat, and messaging platforms.
• Resolve customer inquiries regarding orders, product details, returns, exchanges, payments, and app navigation.
• Diagnose and troubleshoot issues efficiently while maintaining a friendly, professional, and empathetic tone.
• Maintain accurate customer records by documenting all interactions and updates in the CRM system.
• Collaborate with fulfillment, logistics, and internal teams to resolve escalated cases or complex issues.
• Adhere to service standards and meet key performance targets regarding response times and customer satisfaction scores.

Requirements

• Strong written and verbal communication skills are essential.
• Experience in online CRM and customer support.
• Ability to work 6 days a week with rotational shifts (9 AM to 6 PM or 2 PM to 11 PM).
• Must have own visa.
• Excellent problem-solving skills and attention to detail.

Benefits

• Opportunity to work with a leading Healthcare group in Dubai.
• Contract position with potential for extension.
• Gain experience in online CRM and customer service.
• Work in a dynamic and supportive team environment.
• Valuable experience in the healthcare industry.
• Competitive compensation package.