Customer Service Coordinator

Job Overview

EAULA WATER is seeking a highly organized and execution-focused Customer Service Coordinator to support ongoing client operations across multiple sites in Dubai, UAE. This is a coordination-heavy role involving customer communication, scheduling, documentation, and follow-through.

Company Overview

EAULA WATER is a Food and Beverage Services company committed to providing high-quality water solutions. With a focus on customer satisfaction and operational excellence, EAULA WATER ensures timely and effective service delivery across multiple sites in the UAE.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Act as a primary point of contact for customer inquiries via phone, email, and messaging platforms.
• Liaise between clients and internal teams (field, technical, support) to ensure timely resolution and workflow compliance.
• Maintain trackers, update internal systems, and ensure all documentation is accurate and centrally managed.
• Assist with ongoing quality control, service follow-ups, reporting, and administrative organization.

Requirements

• 3-5 years of experience in customer service, project coordination, or admin planning roles.
• Strong verbal and written communication skills in English, with confidence speaking to customers.
• Proven ability to manage timelines, multiple stakeholders, and service requests in fast-paced environments.
• Highly skilled in multitasking, time management, and problem-solving.
• Proficient in Excel, task tracking tools, scheduling calendars, and shared documentation systems.
• Proactive, detail-oriented, and comfortable owning coordination across departments.

Benefits

• Opportunities to work in a dynamic and growing company.
• Gain experience in a coordination-heavy customer service role.
• Be part of a team focused on delivering high-quality service.
• Develop strong communication and organizational skills.