Customer Service Associate - Food | Retail | M&S | Ras Al Khaimah

Job Overview

Al-Futtaim is seeking a dedicated Customer Service Associate for its Food and Retail division (M&S) in Ras Al Khaimah, United Arab Emirates. In this role, you will be the face of the brand, providing exceptional service and ensuring a positive shopping experience for all customers.

Company Overview

Al-Futtaim is a diversified conglomerate based in the UAE, operating across various sectors including retail, automotive, real estate, and financial services. As a leading regional business, Al-Futtaim is committed to delivering quality products and services, fostering growth, and enriching the lives of its customers and communities. The retail division, including popular brands like M&S, offers a dynamic environment for career development.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry-level / 0-2 years preferred

Key Responsibilities

• Provide excellent customer service and ensure customer satisfaction.
• Handle customer inquiries, feedback, and complaints efficiently.
• Process sales transactions accurately and manage product returns.
• Maintain a clean and organized sales floor.
• Assist customers with product information and selections.
• Collaborate with team members to achieve sales targets.

Requirements

• Strong communication and interpersonal skills.
• A friendly, approachable, and customer-focused attitude.
• Ability to work effectively in a fast-paced retail environment.
• Basic computer literacy and ability to handle POS systems.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to stand for extended periods and lift moderate weights.

Benefits

• Opportunity to work with a leading retail brand like M&S.
• Career growth and development within Al-Futtaim Group.
• Competitive salary and benefits package.
• Dynamic and supportive work environment.
• Employee discounts on company products.
• Exposure to diverse customer base.