Customer Service Assistant

Job Overview

MMI - Maritime and Mercantile International is seeking a Customer Service Assistant in Dubai, United Arab Emirates. This role involves providing excellent customer support and ensuring a positive experience for clients, contributing to the company's reputation for service excellence.

Company Overview

MMI - Maritime and Mercantile International is a prominent company based in Dubai, United Arab Emirates. As a key player in the maritime and mercantile sectors, MMI is dedicated to delivering high-quality products and services across the region and internationally, focusing on customer satisfaction and operational efficiency.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: 1-2 Years

Key Responsibilities

• Handle customer inquiries and provide accurate information via various communication channels.
• Resolve customer complaints and issues efficiently and courteously to ensure satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to streamline processes and enhance the customer experience.
• Process orders, forms, and applications accurately and in a timely manner.
• Educate customers on products, services, and company policies.

Requirements

• High School Diploma or equivalent educational background.
• Excellent verbal and written communication skills in English.
• Proven experience in a customer service role is highly desirable.
• Ability to empathize with customers and provide effective solutions.
• Proficiency in using CRM systems and standard office software.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Benefits

• Opportunity to work for a reputable international company in Dubai.
• Competitive salary and a comprehensive benefits package.
• Professional development and career growth opportunities within the organization.
• Work in a supportive and dynamic team environment.
• Exposure to the international trade and logistics industry.
• Contribution to a customer-focused and service-oriented culture.