Customer Relationship Management Manager

Job Overview

Sunset Hospitality Group is seeking an experienced Customer Relationship Management Manager to join their team in Dubai, United Arab Emirates. This role is crucial for developing and implementing strategies to enhance customer loyalty and drive business growth.

Company Overview

Sunset Hospitality Group is a leading hospitality company known for its diverse portfolio of hotels, resorts, and F&B concepts across the Middle East and beyond. They are committed to delivering exceptional guest experiences and innovative hospitality solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: Bachelor’s Degree
• Experience: 5+ years in CRM or related field

Key Responsibilities

• Develop and execute CRM strategies to improve customer engagement and retention.
• Manage customer data and leverage insights to personalize marketing efforts.
• Oversee loyalty programs and initiatives to foster long-term customer relationships.
• Collaborate with marketing, sales, and operations teams to ensure a cohesive customer experience.
• Analyze customer feedback and market trends to identify areas for improvement.
• Report on CRM performance metrics and ROI to senior management.

Requirements

• Proven experience as a CRM Manager or in a similar role.
• Strong understanding of CRM software and marketing automation tools.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Bachelor's degree in Marketing, Business Administration, or a related field.
• Experience in the hospitality industry is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Professional development and career advancement opportunities.
• Be part of a passionate team dedicated to hospitality excellence.
• Contribute to shaping the customer experience for a renowned hospitality group.