Customer Relations Officer (Emiratis- Rotational Shifts)

Job Overview

Talents Tide is seeking a dedicated Customer Relations Officer to join their team in Dubai, United Arab Emirates. This role is crucial for managing client relationships and ensuring exceptional service delivery, often involving rotational shifts to cover various operational needs for Emirati candidates.

Company Overview

Talents Tide is a professional recruitment and HR solutions firm based in Dubai, United Arab Emirates. Specializing in connecting top talent with leading companies, Talents Tide is committed to fostering career growth and supporting organizational success across various industries.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 2-3 Years of experience

Key Responsibilities

• Manage and nurture strong customer relationships.
• Address customer inquiries and resolve issues promptly and efficiently.
• Provide detailed information about company products and services.
• Handle customer feedback and contribute to service improvement initiatives.
• Work rotational shifts to ensure continuous customer support.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Bachelor’s Degree in Business Administration or a related field.
• Proven experience in customer relations or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in rotational shifts.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in Arabic and English.

Benefits

• Competitive salary package.
• Opportunity for professional growth and career development.
• Dynamic and supportive work environment.
• Exposure to diverse client portfolios.
• Comprehensive health and wellness benefits.
• Opportunity to work with a leading HR solutions provider.