Customer Relations Executive

Job Overview

IDEMIA is seeking a Customer Relations Executive to manage customer relationships and ensure contract execution. This role involves coordinating with stakeholders, managing sales orders, and resolving customer queries to maximize satisfaction and promote revenue generation.

Company Overview

IDEMIA is a global leader in augmented identity, providing trusted solutions in the fields of payment, connectivity, access control, travel, identity and public security. IDEMIA helps people and objects to authenticate and secure transactions, ensuring privacy and trust in an increasingly digital world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Own first level customer relationship for all BAU activities.
• Coordinate contract execution with relevant stakeholders.
• Manage the end-to-end Sales Order Process.
• Support regulatory customer and internal compliance requirements.
• Manage customer queries and complaints to a satisfactory resolution.

Requirements

• Experience in customer service and supply chain.
• Familiarity with software development, banking, and financial services industries.
• Strong understanding of customer relationship management.
• Excellent communication and problem-solving skills.
• Ability to use internal tools and systems effectively.

Benefits

• Opportunity to work with a global leader in augmented identity.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• Exposure to diverse industries and customer accounts.
• Comprehensive benefits package.
• Be part of a company securing transactions in the digital world.