Customer Experience Manager

Job Overview

Driven Properties is seeking an experienced Customer Experience Manager to join their team in Dubai, United Arab Emirates. This role focuses on enhancing customer satisfaction and loyalty through strategic initiatives and exceptional service delivery.

Company Overview

Driven Properties is a leading real estate agency based in Dubai, United Arab Emirates, specializing in property sales, leasing, and management. With a commitment to excellence, Driven Properties provides comprehensive real estate solutions and exceptional client service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: Mid-level / 3-5 years experience

Key Responsibilities

• Develop and implement comprehensive customer experience strategies.
• Monitor and analyze customer feedback to identify areas for improvement.
• Manage and resolve complex customer issues and complaints effectively.
• Lead, train, and mentor a team of customer service professionals.
• Collaborate with internal departments to ensure a seamless customer journey.
• Establish KPIs and regularly report on customer satisfaction and loyalty metrics.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience (3-5 years) in a customer experience or client service management role, preferably within the real estate industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management abilities.
• Proficiency in CRM software and customer service tools.
• Ability to work effectively in a fast-paced and dynamic environment.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with a leading real estate firm in Dubai.
• Opportunities for professional development and career growth.
• Join a dynamic and supportive work environment.
• Comprehensive health benefits package.
• Exposure to a diverse and international client base.