Customer Care Trainee

Job Overview

Chalhoub Group is seeking a Customer Care Trainee to build relationships with customers by managing inquiries and providing exceptional service in Dubai, United Arab Emirates. This role focuses on ensuring customers enjoy the best shopping experience.

Company Overview

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has a portfolio of owned brands and expertise in distributing and marketing international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre. They deliver omnichannel experiences across stores, online platforms, and mobile apps, fostering a people-at-heart culture rooted in diversity, equity, and inclusion.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry Level

Key Responsibilities

• Ensure client confidentiality in adherence with company policies for data protection and security.
• Work closely with other internal stakeholders to resolve issues affecting customer orders or returns.
• Identify ways to personalize the experience of every customer.
• Deal with difficult customers in a professional manner, turning negative situations into positive outcomes.
• Achieve sales targets by maximizing customer contact opportunities to provide product knowledge.

Requirements

• Previous sales and retail experience/knowledge, preferably in a luxury environment.
• Excellent communication skills in English and Arabic.
• Flexible attitude and positive approach.
• Self-motivated, proactive, and energetic.
• Team player.

Benefits

• Enriching experiences and learning and development opportunities.
• Exposure to different assignments within your role or through internal mobility.
• Diverse career paths for extraordinary individuals.
• Competitive benefits package including health care and child education contribution.
• Remote and flexible working policies.
• Exclusive employee discounts.