Contact Centre Agent (Arabic Speakers)

Job Overview

TASC Outsourcing is looking for a dedicated Contact Centre Agent who is fluent in Arabic to join their team in Dubai, United Arab Emirates. This role involves providing excellent customer service and support to clients, ensuring their inquiries are handled efficiently and professionally.

Company Overview

TASC Outsourcing is a leading staffing and HR solutions company based in Dubai, United Arab Emirates. They specialize in providing recruitment, payroll, and HR management services to various industries across the region, connecting talent with opportunity.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry level / No experience required

Key Responsibilities

• Handle incoming customer inquiries and provide accurate information regarding products and services.
• Assist customers with their concerns and resolve issues effectively and efficiently.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Communicate clearly and professionally with customers in Arabic and English.
• Document customer interactions, feedback, and resolutions accurately in the system.

Requirements

• Fluency in Arabic (spoken and written) is essential for this role.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic contact center environment.
• Strong problem-solving abilities and a customer-oriented attitude.
• Ability to handle multiple tasks and prioritize effectively.
• Prior experience in a contact center or customer service role is a plus, but not required.

Benefits

• Opportunity to work with a leading outsourcing company in the UAE.
• Professional growth and development opportunities within the organization.
• Work in a supportive and collaborative team environment.
• Competitive salary and benefits package.
• Gain valuable experience in customer service and contact center operations.
• Exposure to diverse customer queries and industry sectors.