Client Onboarding Officer

Job Overview

Pepperstone is seeking a Client Onboarding Officer - Arabic to deliver outstanding onboarding experiences for Arabic-speaking clients. The role involves reviewing, verifying, and approving new accounts while adhering to compliance and regulatory standards.

Company Overview

Pepperstone is a transformative global fintech company established in 2010, offering a digital, nimble, and connected approach to trading. With over 550 team members across 11 locations, Pepperstone is dedicated to creating a better way to trade and thrives on progress for its clients and employees.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Demonstrated experience in a similar role

Key Responsibilities

• Offer an excellent customer experience through a seamless account opening process.
• Ensure all client applications are processed with agreed consistent standards.
• Review and approve client applications, including individual, partner, corporate, trust, and joint accounts.
• Verify documents and complete extended ID checks, identifying potential risks.
• Communicate effectively with clients to hasten the verification process and open new accounts.

Requirements

• Demonstrated experience working in a similar role, ideally in a bilingual environment.
• Fluency in Arabic and English is required; additional languages are a plus.
• Attention to detail with the ability to maintain quality even in busy times.
• Ability to use good judgment, act, and make decisions with integrity.
• Strong customer focus and passion for providing excellent customer service.

Benefits

• Competitive salary structure including a company bonus scheme.
• Annual remuneration review.
• Employee referral bonuses for referring top talent.
• Flexible and hybrid working arrangements.
• Ongoing personal development & learning opportunities.