Client Experience Team Manager

Job Overview

Tiffany & Co. is seeking a Client Experience Team Manager for its Dubai Mall flagship location. This role involves leading client development, retention strategies, and creating memorable experiences to foster long-term loyalty.

Company Overview

Tiffany & Co. has been a company of great innovators, constantly pushing the boundaries of design and influencing style since 1837. As part of the LVMH group, Tiffany & Co. continues to offer exciting opportunities for experienced individuals to contribute to its legacy.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Co-develop and drive an annual Client Engagement Calendar.
• Use CRM data to build segmented engagement journeys.
• Partner with the sales team to champion the Prospect Plan.
• Lead weekly Clienteling Huddles to spark new ideas.
• Train and mentor the team on advanced CRM usage.
• Present regular insights and proposals to the Store Director.

Requirements

• A highly empathetic leader with strong analytical instincts.
• Strategic thinker with proven experience in luxury retail or hospitality.
• Adept at cross-cultural communication.
• Fluent in CRM platforms.
• Naturally collaborative and highly organized.
• A visible presence on the floor and in-market.

Benefits

• Opportunity to work with a prestigious luxury brand.
• Be a part of creating emotional connections with clients.
• Collaborate with a high-performing team.
• Professional development and growth opportunities.
• Contribute to Tiffany & Co.'s legacy.
• Work in a dynamic, high-traffic flagship environment.