Job Overview

Nour Arjaan by Rotana is seeking a Captain to join their esteemed team in Fujairah, United Arab Emirates. This pivotal role involves leading service operations to ensure an exceptional experience for all guests, upholding the high standards of a Rotana property.

Company Overview

Nour Arjaan by Rotana is a distinguished hotel located in Fujairah, United Arab Emirates, offering luxurious accommodations and world-class services. As part of the globally recognized Rotana group, it is committed to delivering unparalleled hospitality and creating memorable stays for its guests through its dedicated and professional team.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: No Education Required
Experience: Minimum 2 years of relevant experience in hospitality

Key Responsibilities

Supervise and lead a team of service staff, ensuring smooth and efficient operations.
Deliver exceptional customer service and maintain high levels of guest satisfaction.
Oversee daily tasks and ensure strict adherence to service standards and procedures.
Promptly and politely handle guest inquiries, feedback, and resolve any issues.
Assist in the training and development of new team members, providing ongoing coaching.
Maintain the cleanliness, organization, and presentation of service areas.

Requirements

Proven experience in a similar supervisory or leadership role within the hospitality industry.
Strong leadership, team management, and motivational skills.
Excellent communication and interpersonal abilities in English (Arabic is a plus).
Ability to work effectively and efficiently in a fast-paced, dynamic environment.
Flexibility to work various shifts, including evenings, weekends, and public holidays.
A passion for delivering outstanding service and contributing to a positive guest experience.

Benefits

Opportunities for professional growth and career advancement within Rotana Hotels.
Work in a collaborative and supportive international team environment.
Competitive salary and a comprehensive benefits package.
Access to ongoing training and development programs to enhance skills.
Employee discounts on hotel services and facilities globally.
Be part of a prestigious and well-respected hospitality brand.

Captain