Call Centre Manager - Arabic Speaking

Job Overview

We are seeking a Call Centre Manager - Arabic Speaking to join our team at BRAU. in Dubai, United Arab Emirates. This role involves leading and managing our Arabic-speaking call center team to ensure excellent customer service and operational efficiency.

Company Overview

BRAU. is a dynamic organization based in Dubai, United Arab Emirates. We focus on delivering high-quality services and solutions to our clients. As a forward-thinking company, we value innovation and are committed to excellence in all our endeavors.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: Not specified

Key Responsibilities

• Manage and lead the Arabic-speaking call center team.
• Ensure high levels of customer service and satisfaction.
• Develop and implement call center strategies and procedures.
• Monitor team performance and provide coaching and feedback.
• Handle escalated customer issues and complaints.

Requirements

• Fluency in Arabic and English.
• Proven experience in call center management.
• Excellent leadership and communication skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and collaborative work environment.
• Chance to make a significant impact on customer experience.
• Be part of a growing and innovative company.
• Work in a multicultural environment.