Job Overview

Specialized Rehabilitation Hospital (SRH) in Abu Dhabi, UAE, is seeking a dedicated Call Center Supervisor. You will be instrumental in leading our call center team, ensuring exceptional service and support for our patients and their families, and maintaining high operational standards.

Company Overview

Specialized Rehabilitation Hospital (SRH) is a leading healthcare facility based in Abu Dhabi, United Arab Emirates. Committed to providing advanced rehabilitation services, SRH focuses on patient-centered care and aims to improve the quality of life for individuals needing specialized medical attention in the region.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: 2-3 years of supervisory experience in a call center setting

Key Responsibilities

Supervise and lead a team of call center agents, ensuring high performance and adherence to service protocols.
Monitor call quality and ensure all interactions align with hospital service standards and patient care guidelines.
Handle escalated customer inquiries and resolve complex issues effectively and with empathy.
Provide ongoing training, coaching, and performance feedback to enhance agent skills and productivity.
Generate comprehensive reports on call center performance metrics and identify areas for continuous improvement.
Ensure the smooth operation of all call center activities, coordinating closely with other hospital departments.

Requirements

Proven experience as a Call Center Supervisor, preferably within a healthcare or rehabilitation environment.
Excellent communication, interpersonal, and problem-solving skills.
Strong leadership abilities with a track record of motivating and managing teams.
Proficiency in using call center software, CRM systems, and standard office applications.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.
Demonstrated commitment to patient privacy, ethical conduct, and delivering exceptional service.

Benefits

Opportunity to lead a vital service and make a significant impact in a specialized healthcare environment.
Clear pathways for professional growth and development within Specialized Rehabilitation Hospital.
Work in a supportive, collaborative, and patient-focused team culture.
Competitive salary and a comprehensive benefits package.
Contribute directly to improving patient care and enhancing the overall patient experience.
Be an integral part of a prestigious and growing hospital in Abu Dhabi, United Arab Emirates.

Call Center Supervisor