Call Center Executive (UAEN)

Job Overview

Al Masaood is seeking a dedicated Call Center Executive (UAEN) to join their team in Al Ain, Abu Dhabi. This role involves providing excellent customer service and support, ensuring client satisfaction and contributing to the company's reputation for service excellence.

Company Overview

Al Masaood is a well-established and diversified group based in the United Arab Emirates. With a long-standing history, Al Masaood operates across various sectors, including automotive, industrial, and real estate, committed to delivering quality services and products and fostering growth in the region.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry-level / 0-2 years

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer inquiries, complaints, and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex or unresolved issues to appropriate departments for further action.
• Ensure high levels of customer satisfaction and contribute to customer retention.

Requirements

• UAE National (as indicated by UAEN in the job title).
• Excellent verbal communication and active listening skills in Arabic and English.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, set priorities, and manage time effectively in a fast-paced environment.
• Proficiency in using CRM systems and basic office software.
• Customer-focused with a positive attitude and strong interpersonal skills.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunities for career growth and professional development within a reputable group.
• Work in a supportive and dynamic team environment.
• Gain valuable experience with a leading UAE company across diverse sectors.
• Access to ongoing training and development programs.
• A chance to contribute to a company committed to excellence and innovation.