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FAB Abu Dhabi Customer Service & Call Center

Call Center Executive - Emiratized Role

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Description

Job Overview

First Abu Dhabi Bank (FAB) is seeking a motivated Call Center Executive for an Emiratized Role in Abu Dhabi, United Arab Emirates. This is a crucial position for Emirati nationals to contribute to delivering exceptional customer service and supporting the bank's operational excellence.

Company Overview

First Abu Dhabi Bank (FAB) is one of the UAE's largest banks and a leading financial institution globally. Headquartered in Abu Dhabi, FAB offers a wide range of financial products and services across corporate, retail, investment, and private banking. FAB is committed to fostering local talent and supporting the national economy.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full time
  • Qualifications: Diploma / Higher Diploma
  • Experience: Entry level / No experience required

Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Provide accurate information and resolve customer inquiries and issues.
  • Document all customer interactions and follow up on pending cases.
  • Maintain high standards of customer satisfaction and service quality.
  • Adhere to bank policies, procedures, and regulatory requirements.
  • Promote bank products and services where appropriate.

Requirements

  • UAE National (Emiratized Role).
  • Excellent communication skills in both English and Arabic.
  • Strong problem-solving and interpersonal abilities.
  • Ability to work effectively in a fast-paced call center environment.
  • Proficiency in using customer service software and banking systems.
  • Customer-centric mindset with a passion for service excellence.

Benefits

  • Opportunity to join a leading financial institution in the UAE.
  • Competitive salary and comprehensive benefits package.
  • Professional growth and career development opportunities within FAB.
  • Work in a dynamic and supportive team environment.
  • Contribution to the national development and economic growth.
  • Exposure to a diverse customer base and advanced banking technologies.

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