Call Center Executive

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Call Center Executive to serve customers by providing product and service information and resolving issues while maintaining high-quality standards. This Emiratized role requires a strong team spirit and a commitment to excellent customer service.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. Committed to financial and reputational integrity, FAB provides end-to-end solutions to enhance customer service experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Mid-Senior level

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/leads and upselling FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.

Requirements

• Strong team spirit, motivation, and friendly environment with all customers and colleagues.
• Excellent communication and problem-solving skills.
• Ability to handle customer complaints and provide solutions.
• Commitment to maintaining confidentiality of bank customers and data.
• Adherence to bank policies, standards, and local laws/regulations.
• Flexibility in adhering to planned/scheduled shifts.

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in a leading financial institution.
• Exposure to a wide range of banking products and services.
• Engaging and inclusive work culture.
• Competitive benefits package.