Call Center Agent - Arabic Speaker

Job Overview

TASC Outsourcing is looking for a dedicated Call Center Agent with fluent Arabic speaking skills to join their team in Dubai, United Arab Emirates. This role involves providing excellent customer service, handling inquiries, and resolving issues for clients in a fast-paced environment. You will be a crucial point of contact, ensuring a positive experience for all callers.

Company Overview

TASC Outsourcing is a leading HR and recruitment agency based in Dubai, United Arab Emirates. They specialize in providing staffing solutions, talent acquisition, and HR consulting services across various industries, connecting skilled professionals with top companies in the region. TASC is known for its comprehensive approach to workforce management.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: 1-2 years of experience in a call center or customer service role

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.
• Provide accurate information and solutions to customer inquiries and complaints.
• Document all customer interactions and transactions accurately in the system.
• Escalate unresolved issues to the appropriate departments for further investigation.
• Maintain a high level of customer satisfaction and strive to exceed service expectations.
• Adhere to company policies and procedures regarding customer service.

Requirements

• Proven experience as a Call Center Agent or in a similar customer service role.
• Fluent in Arabic (speaking, reading, and writing) is essential.
• Excellent verbal communication and active listening skills.
• Ability to multitask, set priorities, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM systems and call center software.

Benefits

• Opportunity to work with a reputable outsourcing company in Dubai.
• Gain valuable experience in customer service and client relations.
• Be part of a dynamic and supportive team environment.
• Potential for career growth and professional development within the company.
• Competitive compensation package.
• Work in a vibrant multicultural setting.