AVP & Manager, Payment Investigation

Job Overview

First Abu Dhabi Bank (FAB) is seeking an AVP & Manager for Payment Investigation in Abu Dhabi, United Arab Emirates. This role involves monitoring the Investigations Unit’s operations and ensuring all complaints and queries are handled correctly and in a timely manner.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and products. With a strong presence in the region, FAB is committed to providing excellent customer service and innovative banking solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Monitor the Investigations Unit’s operations.
• Ensure all complaints and queries are handled correctly.
• Look for opportunities to divert inquiries and complaints.
• Support the team to effectively ensure delivery of the function.
• Focus on providing quality and error-free services to customers.

Requirements

• Experience in payment investigation.
• Strong understanding of banking operations.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Be part of a leading bank in the UAE.