Description
Job Overview
First Abu Dhabi Bank (FAB) is seeking an AVP for Contact Centre Operations in Abu Dhabi. This is an Emiratized role.
Company Overview
First Abu Dhabi Bank (FAB) is a leading financial institution in the UAE, providing a wide range of banking services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: Not Specified
Key Responsibilities
- Oversee the operations of the contact center.
- Ensure efficient handling of customer inquiries.
- Implement strategies to enhance customer experience.
- Manage and develop a team of contact center staff.
- Monitor and improve key performance indicators (KPIs).
Requirements
- Proven experience in contact center management.
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment.
- UAE National (Emiratized Role).
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth.
- Work in a dynamic and supportive environment.
- Be part of a leading financial institution.
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