Assistant Manager - Front Office

Job Overview

Jumeirah, a global leader in luxury hospitality, is seeking an Assistant Manager for the Front Office at Jumeirah Marsa Al Arab in Dubai. This role involves managing VIP arrivals, coordinating with departments, and ensuring exceptional guest service.

Company Overview

Jumeirah is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and luxury residences. With 31 properties across the Middle East, Europe, Asia, and Africa, Jumeirah is synonymous with warm and generous service, crafting distinctive experiences for guests globally.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Manage VIP arrivals and guest preferences, coordinating with relevant departments.
• Organize timely delivery of VIP amenities and ensure quality assurance.
• Coordinate with the Reservations Department to action guest preference forms.
• Ensure expedited check-in process for Limousine arrivals and prioritize room readiness.
• Oversee preparation of welcome folders and welcome cards for guests.
• Supervise lobby greeters and Guest Relations team, ensuring their presence in the lobby.

Requirements

• Software competencies in Microsoft Office programs (Intermediate).
• Strong problem-solving abilities and leadership skills.
• Excellent team management skills.
• Project Management Skills.
• A few years of experience in a five-star hotel.

Benefits

• Attractive tax-free salary paid in Dirhams (AED).
• Generous F&B benefits and reduced hotel rates across global properties.
• Excellent leave and health care package, including dental coverage.
• Life insurance and incentive programs.
• Other employee benefits attractive to high performers.
• Career opportunities with a leading luxury hospitality brand.