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ICP Customer Happiness Centres in the UAE: Locations, Emirates ID Services & Working Hours
Information
ICP Customer Happiness Centres are physical service locations operated by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP). Depending on the centre, customers can access Emirates ID services, biometric fingerprinting, identity-related assistance, visa and residency enquiries, passport enquiries and other ICP services.
However, not every ICP centre provides the same services. Some locations focus mainly on Emirates ID transactions, some provide fingerprint capture only, while General Directorate locations can provide a broader range of identity, residency and foreigners affairs services.
ICP’s current official directory lists Customer Happiness Centres and offices across Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
If you are looking for government service centres beyond ICP, see our main UAE Customer Happiness Centre guide.
What Are ICP Customer Happiness Centres?
ICP Customer Happiness Centres are official physical service locations for services administered by the Federal Authority for Identity, Citizenship, Customs and Port Security.
ICP’s wider service portfolio includes identity cards, passports, family data, residency permits, visas and establishment services. The services available at a particular physical centre depend on the type and location of that centre.
Customers may need an ICP centre when a transaction requires an in-person procedure, such as biometric fingerprint capture, or when they need assistance with a service that is available at that location.
Many ICP transactions are also available through the ICP Smart Services website or mobile application, so a physical visit is not always necessary.
Are All ICP Customer Happiness Centres the Same?
No. This is one of the most important things to check before travelling.
ICP operates several types of physical service locations, and their functions can differ substantially.
Emirates ID Customer Happiness Centres
A number of ICP centres specialise primarily in UAE identity card services.
For example, ICP describes Al Barsha Customer Happiness Centre in Dubai as a centre specialising in UAE ID card services. Its listed services include eligible ID issuance and renewal, replacement of an ID card, urgent printed-card collection, fingerprint capture and customer service.
Similar Emirates ID-focused services are offered at centres in other emirates.
Fingerprint-Only ICP Centres
Some ICP locations exist primarily or exclusively for biometric fingerprint capture associated with Emirates ID procedures.
For example, ICP states that Al Nahda Customer Happiness Centre in Dubai provides fingerprint capture only as part of UAE ID card services. Hatta Customer Happiness Office and Al Baraha Customer Happiness Office are also listed as locations for completing fingerprinting procedures for ID card applications.
For a more focused guide on where fingerprinting is available, see our UAE biometrics and fingerprinting centres guide.
Identity and Foreigners Affairs Centres
Some ICP locations provide a broader range of services than an Emirates ID-focused centre.
For example, the General Directorate of Identity and Foreigners Affairs in Ras Al Khaimah lists identity card and fingerprint services alongside family data, passport, visa, residency permit and establishment registration enquiries.
This is why users should check the specific centre rather than assuming that every ICP location can complete every ICP transaction.
Emirates ID Services at ICP Customer Happiness Centres
Emirates ID services are one of the main reasons customers visit ICP Customer Happiness Centres. If you need a broader explanation of the card, its purpose and who needs it, see our What Is UAE Emirates ID? guide.
ICP’s official services include:
- New Emirates ID issuance
- Emirates ID renewal
- Replacement of lost or damaged Emirates ID cards
- Data updates
- Biometric fingerprint and signature procedures when required
- Customer assistance
- Urgent services at eligible centres
ICP also provides digital channels for many stages of the Emirates ID process.
New Emirates ID Applications
ICP allows applications for a new identity card through approved service channels, including its digital services.
For individuals who have completed 15 years of age, ICP states that fingerprint and signature procedures must be completed through the Authority’s service centres.
This means an application may begin digitally but still require a physical ICP centre visit where biometric procedures are required.
Emirates ID Renewal
Emirates ID renewal is also available through ICP’s digital channels and eligible Customer Happiness Centres. For the complete renewal process, requirements and service options, see our Emirates ID Renewal guide.
ICP states that fingerprint and signature procedures may need to be completed at a service centre when required under the service conditions. The new card is generally delivered through an authorised courier for standard service, while urgent-service cards can be collected from Authority centres.
If you have already submitted an application and want to follow its progress, use our Emirates ID Status Check guide.
Lost or Damaged Emirates ID Replacement
ICP also provides a replacement service for lost or damaged Emirates ID cards.
The service is available through ICP channels, although the exact process, documents and need for a physical centre visit depend on the individual application.
Emirates ID Fingerprinting
Fingerprinting should not be confused with the full Emirates ID application process.
Some ICP centres provide a broad range of ID services plus fingerprint capture, while other offices are dedicated almost entirely to biometrics.
If your main purpose is fingerprinting, use our dedicated Customer Happiness Centres for biometrics in the UAE guide rather than assuming that the nearest ICP branch provides the service.
ICP Customer Happiness Centres in the UAE
The following sections are based on ICP’s current official Customer Happiness Centre directory. Centre status, services and operating arrangements can change, so customers should verify their selected location before travelling.
ICP Customer Happiness Centres in Abu Dhabi
Abu Dhabi has the largest and most varied ICP centre network, covering Abu Dhabi city, Al Ain and the Al Dhafra region.
ICP’s current directory lists the following locations:
| ICP Centre | Location |
|---|---|
| General Directorate of Identity and Foreigners Affairs - Abu Dhabi | Al Mushrif District, Shakhbut Bin Sultan Street |
| Residency and Foreigners Affairs Department - Al Dhafra | Madinat Zayed, near the TAMM Integrated Services Center |
| Residency and Foreigners Affairs Department - Al Ain | Al Ain Administrative Center |
| Customer Happiness Centre - Khalifa | Khalifa City A, next to Al Forsan Sports Building |
| Customer Happiness Centre - Al Ain | Al Jimi Street, opposite the Judicial Department |
| Customer Happiness Centre - Khalifa Medical City | Khalifa Medical City, Hazaa Bin Zayed Street |
| Customer Happiness Centre - Mussafah | Mussafah Industrial Area, behind the Preventive Medicine Center |
| Customer Happiness Centre - Al Qou’ | Al Quaa, inside the Drivers and Vehicles Licensing Department |
| Customer Happiness Office - Ghayathi | Ghayathi, TAMM Integrated Services Center |
| Customer Happiness Office - Dalma | Dalma, TAMM Integrated Services Center |
| Customer Happiness Office - Al Marfa | Al Marfa, TAMM Integrated Services Center |
| Customer Happiness Office - Al Sila | Al Sila, TAMM Integrated Services Center |
ICP’s current directory also shows the Al Jazeera location as closed and directs customers to the General Directorate of Identity and Foreigners Affairs - Abu Dhabi or another ICP centre in Abu Dhabi.
Important Note About Mussafah ICP Centre
ICP currently identifies the Mussafah Customer Happiness Centre as a location for men only. Customers who do not meet the centre’s service conditions should use another appropriate ICP location.
Khalifa ICP Customer Happiness Centre
Khalifa Customer Happiness Centre is an Emirates ID-focused location.
Its listed services include eligible ID issuance and renewal, replacement cards, urgent printed-ID collection, fingerprint capture and customer service. ICP currently lists an additional AED 150 urgent-service fee for qualifying transactions completed inside the centre.
ICP Customer Happiness Centres in Dubai
ICP’s current directory lists several locations in Dubai:
| ICP Centre | Location |
|---|---|
| Customer Happiness Centre - Al Barsha | Al Barsha 3, near Saudi German Hospital |
| Customer Happiness Centre - Al Ghazal | Al Badaa area, 2nd December Street, Al Ghazal Mall |
| Customer Happiness Centre - Al Rashidiya | Al Rashidiya, behind Rashidiya Council |
| Customer Happiness Centre - Al Nahda | Al Qusais, Salem Medical Examination Center |
| Customer Happiness Centre - Al Yalayes | Dubai Investments Park 2, Al Yalayes Center for Governmental Services |
| Al Baraha Customer Happiness Office | Deira, Al Baraha Smart Medical Fitness Center for Residency |
| Hatta Customer Happiness Office | Hatta, Naturalization and Residence building |
These centres do not all provide the same services.
Al Barsha ICP Customer Happiness Centre
Al Barsha is one of Dubai’s main Emirates ID-focused ICP centres.
ICP lists Emirates ID services, fingerprint capture and customer service at this centre. Eligible urgent transactions completed inside the centre carry an additional AED 150 urgent-service fee.
Al Nahda ICP Customer Happiness Centre
Al Nahda is very different from Al Barsha.
ICP states that Al Nahda provides fingerprint capture only for customers as part of UAE ID card services. It should therefore not be treated as a full Emirates ID service centre.
Al Yalayes ICP Customer Happiness Centre
Al Yalayes is another fingerprint-focused location. ICP describes it as providing fingerprint capture only as part of UAE ID card services.
Al Baraha and Hatta ICP Offices
Al Baraha and Hatta are also listed by ICP as offices for completing fingerprinting procedures associated with Emirates ID applications.
This distinction is important when choosing an ICP centre in Dubai.
ICP Customer Happiness Centres in Sharjah
ICP’s current directory includes several locations serving Sharjah and its eastern areas:
| ICP Centre | Location / Status |
|---|---|
| General Directorate of Identity and Foreigners Affairs - Sharjah | Airport Street, Al Rahmaniya |
| Customer Happiness Centre - Sharjah | Services temporarily relocated |
| Residency and Foreigners Affairs Department - Khorfakkan | Al Mudifi, Khor Fakkan |
| Customer Happiness Centre - Al Dhaid | Chamber of Commerce and Industry Building, Al Dhaid |
| Customer Happiness Centre - Al Ghubaiba | Al Ghubaiba Preventive Medical Center |
ICP currently states that services of the main Sharjah Customer Happiness Centre have been temporarily relocated to the General Directorate of Identity and Foreigners Affairs - Sharjah, and the centre is shown as closed for maintenance.
Al Dhaid ICP Customer Happiness Centre
Al Dhaid provides fingerprint capture, eligible ID issuance and renewal, replacement ID cards and customer service.
Al Ghubaiba ICP Customer Happiness Centre
Al Ghubaiba is more specialised. ICP states that the centre provides fingerprint capture exclusively within the scope of UAE ID card services.
ICP Customer Happiness Centres in Ajman
ICP’s current directory lists:
| ICP Centre | Location / Status |
|---|---|
| General Directorate of Identity and Foreigners Affairs - Ajman | Al Jurf, University Street |
| Customer Happiness Centre - Ajman | Services temporarily relocated |
ICP currently states that services from the Ajman Customer Happiness Centre have been temporarily relocated to the General Directorate of Identity and Foreigners Affairs - Ajman building. The separate centre is shown as closed for maintenance.
Customers travelling specifically for an Emirates ID or biometric procedure should therefore check the latest centre status before visiting.
ICP Customer Happiness Centres in Umm Al Quwain
ICP currently lists two service locations in Umm Al Quwain:
| ICP Centre | Location |
|---|---|
| General Directorate of Identity and Foreigners Affairs - Umm Al Quwain | Ramla area, next to Civil Defense |
| Falaj Al Mualla Customer Happiness Office | Governmental Departments Complex, Falaj Al Mualla |
These locations form part of ICP’s current official service-centre directory.
ICP Customer Happiness Centres in Ras Al Khaimah
ICP currently lists:
| ICP Centre | Location |
|---|---|
| General Directorate of Identity and Foreigners Affairs - Ras Al Khaimah | Al Mamoura |
| Customer Happiness Centre - Ras Al Khaimah | Al Dhait, behind Traffic and Licensing Department |
The two locations serve different types of needs.
Ras Al Khaimah Customer Happiness Centre
The Al Dhait Customer Happiness Centre specialises in UAE ID card services.
ICP lists eligible ID issuance and renewal, replacement cards, urgent printed-ID collection, fingerprint capture and customer service. An additional AED 150 urgent-service fee applies to qualifying transactions completed inside the centre.
General Directorate of Identity and Foreigners Affairs - Ras Al Khaimah
The General Directorate in Al Mamoura offers a broader service scope.
Its listed functions include:
- Emirates ID services
- Fingerprint capture
- Family data enquiries
- Passport enquiries
- Visa enquiries
- Residency permit enquiries
- Establishment registration and follow-up enquiries
This is a good example of why a General Directorate location should not be treated as identical to an Emirates ID-focused Customer Happiness Centre.
ICP Customer Happiness Centres in Fujairah
ICP’s directory currently lists:
| ICP Centre | Location |
|---|---|
| General Directorate of Identity and Foreigners Affairs - Fujairah | Merashid District, Al Sharqi Street, next to Emirates Post |
| Customer Happiness Centre - Fujairah | Sakamkam area, Sakamkam Street, next to Saint Mary’s School |
Fujairah Customer Happiness Centre
The Sakamkam Customer Happiness Centre specialises in Emirates ID services.
ICP lists eligible ID issuance and renewal, replacement cards, urgent printed-ID collection, biometric fingerprint capture and customer service. Eligible urgent transactions completed inside the centre are subject to an additional AED 150 urgent-service fee.
Which ICP Centre Should You Visit?
The best centre depends on the service you need.
| If You Need | Look for a Centre Offering |
|---|---|
| Emirates ID issuance | ID Card Services / New ID issuance |
| Emirates ID renewal | ID Card Renewal |
| Lost or damaged ID replacement | ID Card Replacement |
| Biometrics | Fingerprint Capture |
| Visa enquiry | Visa Inquiries |
| Residency enquiry | Residency Permit Inquiries |
| Passport enquiry | Passport Inquiries |
| Family data enquiry | Family Data Inquiries |
| Establishment enquiry | Establishment Registration and Follow-up |
Do not assume that a nearby fingerprint office can also process residency, passport or other ICP enquiries.
ICP Customer Happiness Centre Working Hours
There is no single working-hours schedule for every ICP centre.
Opening times vary by centre.
For example, ICP currently lists:
- Al Barsha: Monday to Thursday, 7:00 AM-5:00 PM; Friday, 7:30 AM-12:00 PM and 2:30 PM-6:30 PM.
- Al Nahda: Monday to Thursday, 7:30 AM-7:00 PM; Friday, 7:30 AM-12:00 PM and 2:30 PM-7:00 PM.
- Al Yalayes: Monday to Thursday, 6:00 AM-8:00 PM; Friday, 7:30 AM-12:00 PM and 2:30 PM-7:00 PM.
- Al Dhaid: Monday to Thursday, 7:00 AM-3:00 PM; Friday, 7:00 AM-11:30 AM.
- Fujairah Customer Happiness Centre: Monday to Thursday, 7:00 AM-5:00 PM; Friday, 7:30 AM-12:00 PM and 2:30 PM-6:30 PM.
Because working hours can change and may differ during Ramadan or public holidays, verify your specific centre before travelling.
Do You Need an Appointment at an ICP Customer Happiness Centre?
Appointment requirements depend on the service and customer category.
For new identity card issuance, ICP’s service conditions state that customers required to attend a service centre should attend at the date and time specified in their booked appointment. ICP also requires people who have completed 15 years of age to complete fingerprint and signature procedures through its service centres as applicable.
If you have been instructed to attend for biometrics, use the centre or appointment details associated with your application rather than selecting an unrelated centre simply because it is nearby.
What Should You Bring to an ICP Customer Happiness Centre?
Required documents depend on the transaction.
Depending on the service and customer category, you may need:
- Passport
- Emirates ID, if already issued
- Application or request number
- Personal photograph
- Appointment information
- Residency-related documents
- Supporting documents required for your applicant category
ICP’s new Emirates ID service, for example, lists different supporting-document requirements for citizens, residents and GCC citizens.
Always check the requirements for your specific ICP service rather than relying on a general document list.
ICP Urgent Emirates ID Service
ICP offers urgent service for eligible Emirates ID transactions through participating service centres.
The official new identity card and renewal service pages currently list an AED 150 urgent-service fee. ICP also states that customers wishing to use urgent service must visit an Authority service centre directly to begin the procedure through a service officer.
Urgent service availability should still be checked at the specific centre and for the specific transaction.
Can ICP Services Be Completed Online?
Yes, many ICP services can be started or completed digitally.
ICP provides its Smart Services website and mobile application for services including identity cards, visas, residency permits and other transactions.
However, an online application does not always eliminate the need for a physical visit.
For example, ICP requires people who have completed 15 years of age to complete fingerprint and signature procedures through service centres where applicable to the identity card process.
The practical process can therefore be:
Online application → physical procedure if required → card delivery or collection according to the service type.
ICP Centres for Visa and Residency Services
ICP Customer Happiness Centres and General Directorate locations can also handle eligible visa and residency matters.
However, the service scope varies significantly between centres.
A General Directorate location may provide visa, residency and foreigners affairs services in addition to identity services, while a fingerprint-only office may not provide those functions.
For a more detailed explanation of which authority or service channel applies to residence-related matters, see our UAE residency and visa Customer Happiness Centre guide.
If you only need to verify an existing visa online, see our guide on how to check UAE visa validity through ICP Smart Services.
Facilities at ICP Customer Happiness Centres
Facilities vary by location.
ICP’s individual centre pages may list facilities such as:
- Customer parking
- Parking for People of Determination
- Accessible restrooms
- Prayer rooms
- Digital service corners
- Knowledge corners
- Children’s areas
- Food areas
For example, the Al Barsha centre lists parking, accessible restrooms, male and female prayer rooms, a children’s play area and digital and knowledge corners.
Check the specific centre if accessibility or another facility is important for your visit.
ICP Customer Support
If you are unsure which centre provides your service, contact ICP before travelling.
ICP currently lists:
Inside the UAE: 600 522222
Outside the UAE: +971 600 522222
ICP also provides online support, an inquiries and complaints platform, Smart Services and live support channels.
Frequently Asked Questions
What is an ICP Customer Happiness Centre?
An ICP Customer Happiness Centre is a physical service location operated by the Federal Authority for Identity, Citizenship, Customs and Port Security. Depending on the location, it may provide Emirates ID, fingerprint, identity, residency, visa or customer-support services.
Do all ICP Customer Happiness Centres provide the same services?
No. Some centres specialise in Emirates ID services, some focus only on fingerprint capture, and General Directorate locations may provide broader identity, visa and residency services.
Which ICP centre should I visit for Emirates ID?
Choose an ICP location that specifically lists Emirates ID or ID Card Services. Centres such as Al Barsha, Khalifa, Ras Al Khaimah and Fujairah are examples of locations where ICP lists Emirates ID services.
Can I apply for a new Emirates ID at an ICP centre?
ICP provides new Emirates ID issuance through approved service channels, including eligible Customer Happiness Centres and digital channels. The exact process depends on the applicant category.
Which ICP centres provide fingerprinting?
Many ICP centres provide fingerprint capture, but some offices specialise specifically in biometrics. Al Nahda, Al Yalayes, Al Baraha and Hatta in Dubai are examples of fingerprint-focused locations.
Can I complete Emirates ID biometrics at any ICP centre?
No. You should use a location that specifically provides fingerprint capture and follow the instructions associated with your Emirates ID application.
At what age are Emirates ID fingerprints required?
ICP states that individuals who have completed 15 years of age are required to complete fingerprint and signature procedures through the Authority’s service centres as part of applicable identity card procedures.
Can ICP Customer Happiness Centres help with residency enquiries?
Selected centres and General Directorate locations provide residency permit enquiries and related services. Not every centre offers them.
Can ICP centres help with visa enquiries?
Some broader ICP centres and General Directorate locations provide visa enquiries, but specialised Emirates ID or fingerprint centres may not.
Are ICP centres available in all seven emirates?
Yes. ICP’s current official directory lists service locations across Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Do all ICP centres have the same working hours?
No. Working hours differ between centres, and some locations also operate Friday evening sessions while others do not.
Are ICP Customer Happiness Centres open on Friday?
Many ICP locations have Friday hours, but the schedule differs by centre. Always check the specific location before travelling.
Do I need an appointment to visit an ICP centre?
It depends on the service. Where an appointment is part of the service process, customers should attend on the assigned date and time.
Can I renew Emirates ID online?
ICP provides digital channels for Emirates ID renewal. A centre visit may still be required if fingerprinting, signature or another physical procedure is required.
Is there an urgent Emirates ID service?
Yes, urgent service is available for eligible transactions through applicable ICP service centres. ICP currently lists an additional urgent-service fee of AED 150 for eligible identity-card services.
What is the ICP customer service number?
ICP currently lists 600 522222 for customers inside the UAE and +971 600 522222 for customers outside the UAE.
